This is a really fun app, but, I have had disconnection issues and lose my won bonus chips in the process! This has happened twice already and I just downloaded it a week ago. After the disconnect it directs you to continue and it never let's you proceed. I have to opt completely out of the app and start over from the beginning. I have received my bonus chips, return chips, and friend request chips like they stated. I play on my Iphone4 and do not have a desk top or laptop. It seems I am having the same problems everyone on these reviews is complaining about. Please FIX! I definitely won't buy any chips if I'm going to lose my bonus chips during a freeze!!!! It is Saturday, April 7, 2012. I loaded my Doubledown app to play and the only thing that shows on the main menu is Settings, Friends, & Chips. What happened to my Account setting? I have reset my IPhone4 by powering down and back on again, then, reloading the app...that didn't fix it! I signed out of FB, then signed back in, no fix! Went to the Help Center and clicked on Contact Us and it sends you back to the Help Center before you can write about your problem and back to square one. I don't want to delete the app and install it again! How do I get HELP for this? Do they have a phone contact number? What a pain! Again....April 15. Disconnects are still happening. I had 133 chips left from playing last night. Went to play today...Sunday and I mysteriously have zero chips! Wow! What a messed up app! It also freezes while in the bonus game as I already picked the lions in the Safari game. After I continue to the pick again, the Hyenas jump out and I don't get the chips I earned before. I get the Friend bonus, return bonus, and spin bonus....it's all the disconnects and freezes that annoy me! I am going to DELETE this App and install it again. If I don't get my account back I am deleting it for GOOD! Too bad, I had fun for awhile. It could be a cool app if they would fix the problems! 4-29-12. Have had several respins and got no extra spins. It just stopped. You want me to buy chips? No way. The respins were on "Happy Hour" and the "Irish Pot of Gold"....whatever you call it! Fix the problem....And my account is still not on the menu! What's up with that? Today, May 1, 2012. I played Sunken Treasure several times....got 5 respins on scatters and only received extra spins on 1 of the respins! I also had several on the Pot of Gold and 1 respin on Happy hour that I didn't receive either! I have never bought chips and NEVER will until these problems are fixed! What a rip off! That's what fun about playing is the respins! I am going to report this app to ITunes and suggest it be shut down. They are robbing money from people. People stop these cons! Don't play until they resolve these issues and demand your money back! This is not right! Complain, Complain, Complain! I am deleting my app and re-installing it again! If this problem persists I will delete this app indefinitely! I am sooo glad I never bought their chips! 5-2-2012 Started to play Doubledown and a message popped up, saying, the site was down due to upgrades and to come back and play later... 5-3-2012 Well, I came back and played...Nothings changed. Still not getting my respin bonuses! Played several games and got double scatters on a few of the games. Problem still exists. The programmers should be fired! Their obviously incompetent! I'm deleting this app one more time and doing a reinstall for the last time. Horrible experience. I will never buy chips on this app. Beware....I will go to a real land casino and spend my money there....at least you get your respins!!!!!! June 3, 2012. Well, it's been pretty good until today. I was even going to buy chips. They previously fixed all of my issues, except, disconnection. I have to give them credit for trying. This day, the disconnection was really bad. I did get all my respins on the Treasure game...even got 5 Treasure chests in a row. Then, I had 74,000 chips....then went fast, I was betting a $1000, but, hardly hit any wins, it just kept sucking my chips until I was down to 34,000. I swore I had more chips than that before the disconnect. Ok, guys.....Keep trying!