Not sure if the app was at fault or the customer service rep. After having a flat tire on my fifth wheel on I40 in New Mexico just west of Santa Rosa, I used the app to contact Good Sam Roadside Service. The app supposedly uses the phone's GPS to let them locate your vehicle and send information as to what service you need, etc. None the less I was still asked for all of this information, including my location. No big deal, but the icing on the cake was when the rep told the service company I was at mile marker 342 instead of 243, where I clearly told her I was. After about 30 minutes, a service company in Tucumcari called to verify my location. After finding I wasn't where they were told, the dispatcher said it would be 1.5 to 2 hours for them to get there. They also said there are companies in Santa Rosa that should have been called and volunteered to call Good Sam on my behalf. I don't know if that happened but after a few minutes I called back to Good Sam. The rep I talked to insisted the company in Tucumcari was the only one available and then started making other excuses. I finally became fed-up and told her forget it I'll just do it myself. The only reason I had called was because of being on the side of a busy interstate highway and felt the roadside service would be safer.